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COVID Policy Effective 1 August 2021

Our COVID Cancellation Policy:

Change of travel date is still offered on bookings where guests are unable to travel due to Government advisory to enforce travel restrictions related to COVID-19. Our aim is to offer as much flexibility and planning comfort as possible.

 

Group and Individual reservations:

Our most flexible options allow modification of the reservation before arrival date. All cancelled bookings affected by COVID-19 who are unable to travel will be offered to rebook for the next 90 days, any modifications are subject to availability, variations and/or any rate difference. (meaning originally booked from low season rate then moved to high season rate and vice versa).

 

Payments:

Any amount paid on any bookings will be held on file as a credit towards a future booking. This credit will be held for up to 12 months providing the first 3 months to rebook and reconfirm travel date.

  • All amended bookings made for Accommodation requires 50% deposit to guarantee your bookings, failure to do so may result in the reservation being automatically cancelled and will be charge according to our cancellation policy.
  • The balance or final payment still requires on the agreed date, please notify your account department regarding this changes.

 

Cancellation Penalties are strictly enforced.

 

Group Bookings:

Please contact Lexi, group reservations for cancellation and amendment details.

 

Should you have any further queries and concerns, please do not hesitate to contact us. We sincerely appreciate your patience and understanding during this time.

 

Kind regards,

Reservation Team